Consnect

consnect.rw

Your Privacy Matters

Privacy Policy

Learn how we collect, use, and protect your information on the Consnect platform

Effective: 2025-12-04

support@consnect.rw

This Privacy Policy explains how Consnect collects, uses, shares, stores, and protects information when users access or interact with the platform.

By using the platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users including construction companies, contractors, project owners, partners, and visitors of the platform.

1. Information We Collect

Consnect collects various types of information to provide, improve, and secure our services.

We collect the following categories:

a. Account & Profile Information

Full name, email address, phone number, and password.
Company name, registration details, tax identification numbers, and verification documents.
User roles, permissions, and account preferences.
Profile photos, company logos, and other identity materials.

b. Business & Content Information

Construction tenders posted on the platform.
Project details, timelines, budgets, bidding documents, and attachments.
Service descriptions, product catalogs, pricing, and marketing materials.
Messages, comments, and any interactions between users.

c. Usage Data

IP address, browser type, device information, operating system, and language settings.
Actions performed on the platform such as posting, bidding, viewing content, and search history.
Access logs, timestamps, and session durations.
Interaction logs including clicks, navigation paths, and feature usage analytics.

d. Location Information

Approximate location derived from IP address.
Precise location only if enabled by the user or device.

e. Information from Third Parties

Verification agencies providing business validity or compliance checks.
Partners who integrate with Consnect APIs.
Public corporate registers and government business directories.

2. How We Use Information

We use the collected information to operate, improve, and secure the platform.

This includes, but is not limited to, the following purposes:

a. Service Provision

Creating and managing user accounts.
Allowing companies to post tenders, offers, and business profiles.
Processing bids and enabling communication between companies.
Supporting search, filtering, and discovery of tenders and partners.

b. Service Improvement

Analyzing platform usage to improve features and user experience.
Developing new tools for construction project management.
Monitoring performance and fixing errors or crashes.

c. Security & Compliance

Preventing fraud, unauthorized access, and misuse.
Detecting suspicious activities, bidding anomalies, or spam behavior.
Complying with legal and regulatory obligations.

d. Communication

Sending service updates, notifications, and confirmations.
Responding to support requests and user inquiries.
Sending optional marketing messages or newsletters (with consent).

e. Personalization

Recommending tenders, companies, services, or products based on user activity.
Customizing dashboards and discovery pages.
Tailoring platform content to business needs.

3. How We Share Information

Consnect does not sell user information. We share data only when necessary to operate the platform or comply with legal obligations.

a. Public/Visible Information

Company profiles, services, and product catalogs are visible to all platform users.
Tenders posted by companies are publicly discoverable.
Business names and logos may appear in search results or promotional sections.

b. Sharing with Other Users

When you post a tender, interested bidders can view your posted information.
When you bid on a tender, the tender owner can view your profile, documents, and proposal.
Users communicating through direct messaging share information with each other.

c. Third-Party Service Providers

Cloud hosting services for secure data storage.
Analytics tools to analyze platform usage.
Verification partners confirming business legitimacy.
Email, SMS, or notification delivery services.

d. Legal & Compliance

Compliance with lawful government requests.
Regulatory reporting where required.
Enforcement of platform terms and policies.
Protection against fraud, threats, or harmful activities.

4. Data Retention

We retain information for as long as your account is active or as needed to provide services.

Some information may be retained longer for legal, financial, or security reasons.

When retention is no longer necessary, we securely delete or anonymize your data.

5. Data Security

We use industry-standard security practices to protect user data.

Measures include:

• Encryption of data in transit (HTTPS).

• Secure access controls and password hashing.

• Regular system monitoring and vulnerability checks.

• Limited staff access to sensitive information.

However, no system is 100% secure. Users are encouraged to maintain strong passwords and protect their accounts.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access your data.

• Right to update or correct information.

• Right to delete your data.

• Right to restrict or object to certain processing.

• Right to receive a copy of your data in portable format.

• Right to withdraw consent for optional features.

Requests can be made via support@consnect.rw.

7. Cookies & Tracking Technologies

Consnect uses cookies and similar technologies to:

• Maintain user sessions.

• Remember preferences and settings.

• Analyze traffic and improve performance.

• Personalize content and recommendations.

Users may disable cookies in their browser settings, though some features may stop functioning properly.

8. International Data Transfers

If data is processed outside your country, we ensure appropriate safeguards are in place.

These safeguards may include contractual protections, compliance frameworks, or encrypted storage.

9. Children’s Privacy

Consnect is designed for professional and business use.

We do not knowingly collect personal information from individuals under 18.

If such information is discovered, it will be deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Significant changes will be announced through the platform.

Continued use of the platform indicates acceptance of the updated policy.

11. Contact Information

If you have questions or requests regarding this Privacy Policy, contact us at:

Email: support@consnect.rw

Questions About Your Privacy?

Our team is here to help you understand how we protect your data and respect your privacy rights.

Contact Privacy Team Return to Platform